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Problem Resolution Plan

The Problem Resolution Plan describes the process used to report, analyze, and resolve problems that occur during the project.
Role: Project Manager
 Enclosed in: Software Development Plan

Input to Activities: Output from Activities:

Purpose To top of page

The purpose of the Problem Resolution Plan is to describe an orderly process for reporting, analyzing, and resolving problems that occur in the project.

Timing To top of page

This artifact is developed during the Inception phase. Scheduled updates occur based on the results of each Iteration Acceptance Review and Lifecycle Milestone Review. Updates should also occur when changes to problem resolution procedures are identified through quality assurance reviews.

Responsibility To top of page

The Project Manager is responsible for maintaining the Problem Resolution Plan.

Tailoring To top of page

The Problem Resolution Plan may physically be part of the Software Development Plan when the project environment is simple. If the project's interactions are complex (reviews, audits, assessments, and so on) with many stakeholders, it makes sense to separate this.

Copyright  1987 - 2001 Rational Software Corporation

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